WP-Stack, we take pride in our robust backup system that has been extensively tested with over 500+ plugins and 15+ popular web hosting services. However, there may be cases where backups fail to complete successfully. In this troubleshooting guide, we'll explore some common reasons behind backup failures and provide solutions to help you overcome them.
PHP settings play a crucial role in the performance and efficiency of backups. Some web hosts may have restrictions on certain PHP settings, which can impact the backup process. Here are some recommended PHP settings for optimal backup speed and efficiency:
PHP max input variables 3000
PHP time limit 120
PHP memory limit 768M
Max input time 120
Upload max filesize 256M
PHP post max size 256M
By adjusting these PHP settings, you can improve the chances of successful backups. However, keep in mind that modifying PHP settings may require access to your server or assistance from your hosting provider.
In somecases our IP's are blocked by cloudflare or your hosting provider from access your website. in that case you have to whitelist our IP's.
If you're experiencing issues with IP blocking and you're using Cloudflare, we recommend following this link for assistance: Cloudflare IP Whitelisting Guide
For users on other hosting providers, please reach out to your host and ask them to whitelist the following IP addresses:
34.199.43.27
3.228.243.174
52.203.34.77
54.83.165.228
Whitelisting these IPs will ensure that your WP-Stack backups are not affected by any IP blocking restrictions.
This is uncommon reason for backup failures is insufficient storage space on your server. When your server's storage capacity reaches its limit, backups may fail to complete or encounter errors. To resolve this issue, ensure that you have enough available storage space to accommodate the backup files.If you require any assistance in understanding the issue, you can reach out to our customer support team for prompt help and guidance.
While backups in WP-Stack are typically successful, it's essential to be aware of potential issues that can hinder the backup process. By adjusting PHP settings, monitoring server storage space, and addressing IP blocking, you can overcome common obstacles and ensure the reliability of your backups.
If you continue to experience backup failures despite following these recommendations, don't hesitate to reach out to our support team. We're here to assist you and ensure that your data remains safe and protected.
